We’re looking for a service-oriented Customer Service Officer.
We are a young, growing, international, privately owned company. Since our start in 2008 we have grown into an organization with over 120 colleagues who work across the US, the Netherlands, Belgium, the UK, Poland and Japan.
Our mission is to accelerate the energy transition. We do this by organizing group buying projects for sustainable products such as renewable energy contracts and rooftop solar & storage installations.
We are a human centered, meaning that in everything we do, we look at the world through the eyes, hearts and minds of humans. This allows us to create the ideal customer journey for both consumers and our partners via our digital platform.
Since 2008 we have helped 2.3 million consumers to switch to a renewable energy contract and we have helped over 130.000 people to install a solar system on their roof and generate their own electricity. We have helped more than 2.3 million consumers switch to a renewable energy contract, and helped more than 130.000 people install solar on their roof and generate their own renewable electricity.
Five years ago, we started operations in Texas. We have organized 16 campaigns under the Texas Power Switch brand. This year we expanded to offer solar and storage. In the future, we are looking to expand to other states in Texas including Illinois, Washington, and more.
As our Customer Service Officer, you are a key cog in the customer contacts with us and the suppliers. With these suppliers we make clear, contractual agreements regarding the execution of the programs, and our customers can provide us with their complaints and concerns about the suppliers or the program itself. These can be escalations from our in-house agent team e-mailing with the customers, calls from our US-based call center, or from the stakeholders we organize our programs with. You spring to action and analyze the problem. You operate directly with the supplier regarding a solution and inform the customer and any involved parties. This also involves good aftercare: you ensure that everything is followed up correctly and whether any additional steps may be required. Calling, e-mailing, arranging for solutions with a personal touch, those are all things that excite you.
Furthermore, you are the eyes and ears of the project team. You discuss ideas to structurally reduce or prevent frequent questions and complaints.
Besides the above, your additional responsibilities as Customer Service Officer consist of the following:
As Customer Service Officer, you are part of the Customer Service department. Your work within this team will be coordinated together with the Customer Service Manager. Internally, you will work closely with the Project Managers for Solar US and Energy US: together you will monitor the programs’ progress and think about ways to improve the businesses. Within your role there is quite some independence, even though you will be working together with a broad range of colleagues.
If this job description fits you, we would love to hear from you! Send your motivation and cv to email@example.com. If you have any questions we will be happy to answer them. A non-obligatory online call or phone call is easily arranged.
Customer Service Officer - US business lines
1 Year contract with the intention of a permanent contract